Terms of Service
Welcome to VitalHealth Indonesia. These Terms of Service govern your use of our website and services. Please read them carefully before using our platform.
1. Introduction and Acceptance
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and VitalHealth Indonesia - Premium Natural Supplements ("VitalHealth," "we," "us," or "our") regarding your access to and use of our website located at www.vitalhealth-indonesia.com and all related services, features, content, and functionalities (collectively, the "Service").
By accessing, browsing, or using our website, creating an account, making a purchase, or otherwise engaging with our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Service.
Important: These Terms may be updated periodically. Your continued use of our Service after any changes constitutes acceptance of the updated Terms.
2. Eligibility and Account Registration
Age Requirements
You must be at least 18 years old to create an account and use our Service. If you are under 18, you may only use our Service with the express consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
Account Creation
To access certain features of our Service, you must register for an account. When creating your account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Security
- • Use a strong, unique password
- • Enable two-factor authentication when available
- • Never share login credentials
- • Log out from shared devices
Prohibited Activities
- • Creating multiple accounts
- • Using false or misleading information
- • Attempting to access others' accounts
- • Automated account creation
3. Product Information and Orders
Product Accuracy
We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. All products are subject to availability, and we reserve the right to discontinue products at any time.
Order Process and Acceptance
Your placement of an order constitutes an offer to purchase products under these Terms. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in pricing or product information, or suspected fraudulent activity.
Order Confirmation Process
Add items to cart
Checkout & payment
Order confirmation
Pricing and Payment
All prices are displayed in Singapore Dollars (SGD) and include applicable taxes unless otherwise stated. We accept major credit cards and other payment methods as displayed during checkout. Payment must be received in full before orders are processed and shipped.
Accepted Payment Methods
- • Visa and Mastercard
- • American Express
- • PayPal
- • Bank transfer
Pricing Policy
- • Prices subject to change without notice
- • Special offers have limited duration
- • Bulk order discounts available
- • Price matching may apply
4. Shipping and Delivery
Shipping Areas
We currently ship throughout Singapore and select international destinations. Shipping rates and delivery times vary based on location, shipping method, and product availability. International shipments may be subject to customs duties and taxes.
Delivery Timeframes
Risk of Loss
All items purchased from VitalHealth are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We are not responsible for items lost or damaged during transit.
Delivery Issues
If you experience delivery issues, please contact our customer service team at +65 6234 5678 or [email protected]. We will work with you to resolve any shipping-related problems promptly.
5. Returns and Refunds
Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 30 days of delivery for a full refund or exchange, subject to the conditions outlined below.
Return Eligibility Requirements
- • Items must be in original packaging and condition
- • Products must be unopened and unused (except for taste testing)
- • Return request must be initiated within 30 days of delivery
- • Custom or personalized items cannot be returned
Return Process
How to Return Items
- 1. Contact customer service to initiate return
- 2. Receive return authorization and instructions
- 3. Package items securely with original packaging
- 4. Ship items using provided return label
- 5. Track return shipment
Refund Processing
- • Refunds processed within 5-7 business days
- • Original payment method refund
- • Return shipping costs may apply
- • Exchange items shipped upon return receipt
Damaged or Defective Items
If you receive damaged or defective items, please contact us immediately upon receipt. We will provide a full refund or replacement at no cost to you. Please photograph the damaged items and packaging for our records.
6. Intellectual Property Rights
Our Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of VitalHealth Indonesia and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Copyright
All website content, text, images, and designs
Trademarks
VitalHealth logo, brand names, and slogans
Software
Website code, applications, and databases
User-Generated Content
By submitting content to our website (including reviews, comments, or other materials), you grant VitalHealth a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, display, and distribute such content. You represent and warrant that you own or have the necessary rights to submit such content.
Prohibited Uses
You may not use our Service:
- • For any unlawful purpose or to solicit unlawful acts
- • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- • To submit false or misleading information
- • To upload or transmit viruses or any other type of malicious code
7. Privacy and Data Protection
Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.
Data Protection Highlights
Information We Collect
- • Personal identification information
- • Contact and shipping information
- • Payment and billing details
- • Website usage and analytics data
How We Use Your Data
- • Process orders and transactions
- • Provide customer support
- • Improve our services
- • Send marketing communications
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Encryption
SSL/TLS encryption for data transmission
Access Control
Restricted access to personal data
Monitoring
Regular security audits and monitoring
For detailed information about our data practices, please review our complete Privacy Policy.
8. Disclaimers and Limitations
Service Availability
Our Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee that our Service will be uninterrupted, secure, or error-free. We reserve the right to modify, suspend, or discontinue any part of our Service at any time without notice.
Health and Product Disclaimers
Important Health Notice
The information provided on this website is for educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before starting any supplement regimen.
- • Products are dietary supplements, not medications
- • Individual results may vary
- • Consult healthcare providers before use
- • Read all product labels and warnings
Limitation of Liability
To the fullest extent permitted by law, VitalHealth shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our Service.
Excluded Damages
- • Loss of profits or revenue
- • Business interruption
- • Loss of data or information
- • Consequential damages
Maximum Liability
Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid for products in the 12 months preceding the claim.
9. Governing Law and Dispute Resolution
Governing Law
These Terms shall be interpreted and governed by the laws of Singapore, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our Service shall be subject to the exclusive jurisdiction of the courts of Singapore.
Dispute Resolution Process
Direct Communication
Contact our customer service team first
Mediation
Engage in good faith mediation
Legal Action
Court proceedings as last resort
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted on an individual basis only. Class actions, class arbitrations, and representative actions are prohibited. You waive any right to participate in a class action lawsuit or class-wide arbitration.
Severability
If any provision of these Terms is found to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
10. Contact Information and Updates
How to Contact Us
If you have any questions about these Terms of Service, please contact us using the information below. We are committed to resolving any concerns you may have promptly and professionally.
Physical Address
VitalHealth Indonesia
Premium Natural Supplements
123 Orchard Road, #12-45
International Plaza
Singapore 238858
Contact Details
Phone
+65 6234 5678Business Hours
Monday - Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
10:00 AM - 4:00 PM
Updates to Terms
We may update these Terms from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our Service after any changes constitutes acceptance of the updated Terms.
Notification of Changes
We will notify registered users of significant changes to these Terms via email or prominent notice on our website. We encourage you to review these Terms periodically to stay informed of your rights and obligations.
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Thank You for Choosing VitalHealth Indonesia
We appreciate your trust in our premium natural supplements. If you have any questions about these Terms or our products, please don't hesitate to reach out to our team.